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Escrow & Payments

A posted bounty is funded before anyone is hired, and a worker is paid only when you release their payment or our team decides a dispute. Here's how that works, what happens if something goes wrong, and where other payment types differ.

How It WorksBonusesReview WindowDisputesWarranty HoldsFAQ

# How Payment Works for Posted Bounties

This is the flow for an ordinary posted bounty. AI-managed runs, sponsored bounties, service bookings and older direct rentals have their own rules, noted where they differ.

1

Fund the Request

Confirm the total: the worker amount for every seat plus the 18% service fee. It is reserved from your RentAHuman wallet; if your balance is short, a secure checkout charges the difference and credits it to your wallet first. The bounty goes live once the total is reserved.

Posting and funding publish a request. They don't hire anyone or confirm an appointment, and no money goes to a worker until their payment is released.

2

Select a Worker

You, or automatic applicant review, accept an applicant. Accepting assigns them a seat paid from the bounty's funding, so there is no second checkout.

Agree the scope, timing and access details in the task conversation, and keep contact and payment on RentAHuman.

3

Worker Submits Completion

The worker submits their completion proof, such as the photos, video or notes your definition of done asks for. That submission marks the task complete and starts a four-day review. The payment stays on hold while you review.

4

Review the Work

Within the four days, choose one:

Approve and release

Releasing pays the worker and is final. You confirm the amount and worker before it goes through.

Ask for changes

The worker fixes the work and resubmits. For an in-person job, they must open the job and start the revision first; your request alone does not start the new work cycle. Remote jobs do not need a separate revision start. The review clock waits for the new submission, then starts again. A task allows up to three rounds of changes.

Reject the work

Rejecting starts a 48-hour worker appeal window without opening a dispute. Payment stays on hold; a timely appeal starts team review, while an unappealed rejection refunds and releases the seat.

5

Settle the Bounty

The aggregate bounty becomes Work Completed only after every accepted worker's funds are released, then becomes Paid after every payout is confirmed.

If a dispute ends in a refund, or an evidence rejection goes unappealed for 48 hours, that seat's money returns to the bounty's funding so you can hire someone else. Money the bounty doesn't use goes back to your wallet — see unused bounty funds.

Seat Escrow Lifecycle

funded—Money for the seat is reserved from the bounty's funding
|locked—An applicant is accepted and the seat is theirs
|completed—The worker submitted proof; the four-day review is open and payment is on hold
|disputed—The worker appealed a rejection, or the review lapsed; our team is reviewing
|released—You released the payment, or our team decided for the worker; payout follows
|refunded—Our team decided for you; the seat's money is back in the bounty's funding

# Bonuses

Bonuses are extra pay a worker can earn on top of the base price, set with bonuses when you create the bounty. unitAmountCents is in US cents; earnedUnits counts items.

  • 1. Each seat's escrow is funded at base pay plus every bonus at its maximum (unitAmountCents × maxUnits), plus the 18% service fee, from your wallet.
  • 2. The worker claims the bonuses they earned when they submit evidence (bonusClaims on the submission).
  • 3. When you approve the submission or release the seat, send bonusDecisions: [{ bonusId, earnedUnits, reason? }]. You may award a bonus the worker did not claim, up to its maxUnits; a claimed bonus earns 0 to the claimed count. reason is optional; if given, the worker sees it. Every bonus the worker claimed must appear, or the API returns HTTP 409 bonus_decisions_required listing the missing ones in claimedBonuses; an unclaimed bonus may be omitted and counts as 0. A seat with bonuses can be released only after the worker submits work.
  • 4. The worker is paid base pay plus the earned bonuses. Unearned bonus money stays in the bounty's funding and comes back to your wallet with the other unused funds; see GET /api/bounties/{id}/funding-summary and the unused-funds answer below.

# Review Window & Auto-Release

Posted bounties have one review window, whatever the amount, and they don't release payment on a timer.

Posted bounties: four days, then team review

  • 1. The four days start when the worker submits completion proof, not when you approve it.
  • 2. If you ask for changes, the clock waits for the worker's new submission and then starts again.
  • 3. If the four days pass with no release, change request or rejection, the payment is not released automatically. A dispute opens and our team reviews the proof, then either pays the worker or refunds the seat into the bounty's funding.

Where automatic release still applies

A few other payment types keep a timed release:

Service bookings

New service bookings are paused. For an existing booking, the review window is 48 hours after the provider completes it; if the client doesn't dispute in that time, the payment is released.

Older escrows outside the proof flow

Some older direct rentals and escrows created before proof review existed can release automatically seven days after delivery or completion.

# Disputes & Team Review

A dispute keeps the payment on hold until our team decides who it goes to.

How a dispute starts and ends

  • 1. The four-day review ends without a decision, or a worker appeals rejected evidence within its 48-hour deadline
  • 2. The payment stays on hold; it isn't released or refunded while the dispute is open
  • 3. Our team reviews the proof and the task conversation
  • 4. The team either pays the worker or refunds the seat into the bounty's funding

Who can do what

For posters

If the work doesn't match what was requested, ask for changes or reject it before the four days end. Rejection is final for resubmission and gives the worker 48 hours to appeal. Releasing is final.

For workers

Submit clear proof of the agreed work. If the poster rejects it, you have 48 hours to appeal and open a dispute. If the poster doesn't respond, our team reviews it after four days.

# Warranty Holds (Older Escrows)

New bounties don't offer warranty plans. Set clear completion criteria when you post, and use the review and dispute steps above if the work falls short.

If an older escrow has a warranty hold

  • - A few older escrows were created with a warranty plan. After completion, their funds stay in a warranty hold until the plan's end date
  • - During the hold, the poster can still open a dispute
  • - When the hold ends without a dispute, the funds are released to the worker

# Frequently Asked Questions

Common questions about payments and escrow.

What happens if the poster doesn't review the work?

For a posted bounty, nothing is paid automatically. When the four-day review ends without a release, a request for changes or a rejection, a dispute opens and our team reviews the proof. The team either pays the worker or refunds the seat into the bounty’s funding. If you asked for changes, the clock waits until the worker resubmits.

What happens if the worker doesn't finish?

Message them first. If they go silent, you can release their seat so the listing reopens and you can hire someone else; a response window on the bounty can flag or release a silent worker for you. If the work they submit isn’t acceptable, ask for changes or reject it. Rejection starts a 48-hour appeal window; a worker appeal opens a dispute, while an unappealed rejection refunds and releases the seat.

When does money leave my card?

For a posted bounty, your card is charged when you complete checkout. Only the amount your wallet balance is short is charged; it is credited to your wallet, then the bounty’s full total is reserved. Accepting applicants later uses that reserve, so there is no second charge. Some older direct rentals and conversation payments instead place a card authorization that is captured only when payment is released.

How do refunds work?

A dispute ends either in a payment to the worker or a refund. An evidence rejection that is not appealed within 48 hours is also refunded. In either case, a refunded seat goes back into the bounty’s funding so you can hire someone else. Money the bounty doesn’t use returns to your wallet, as described below. Older card authorizations that are cancelled or expire before capture are simply released.

What happens to the money for bounty seats nobody fills?

You only pay for seats that get filled. Money for empty seats, including their 18% service fee, comes back to your wallet: automatically once a bounty has stopped hiring and every accepted worker is paid, right away when you lower the seat count in Edit bounty, or when you choose Release unused funds to wallet on a finished, closed, or cancelled bounty. The bounty page shows what was funded, held in escrow or spent on filled seats, returned, and still unused. From your wallet you can fund your next bounty or, where card refunds are available, use Refund wallet to card to send card top-ups back to the card you paid with. Returned bounty money is spendable balance, so it can't be cashed out to a bank. The card processor's original fee is not refundable.

What's the service fee?

Rent A Human adds an 18% service fee on top of the worker amount. A $100 task costs $118 total, and the worker receives the full $100. The breakdown is shown before checkout.

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